My Advice Gateway
CONSUMER INFORMATION

When buying goods and services, particularly when spending larger sums of money, it is essential to ensure that you receive the best possible deal and customer service and to understand the laws that protect your consumer rights.

Although the Citizens Advice consumer service is your starting point for consumer advice and information, MyAdviceGateway provides additional information and advice to help you make the right decisions and solve your own problems.

FOUNDER SPONSOR - LHS
FOUNDER SPONSOR - LHS

LHS provides a complete range of web-based housing option services to more than 60 local authorities and hundreds of housing associations across the UK.

CONSUMER ADVICE

The Citizens Advice consumer service is the single point of contact for all consumer information and impartial advice & help when making a complaint.

To get information or advice, call the Citizens Advice consumer helpline on 03454 04 05 06

Helplines are open Monday to Friday 9.00am to 5.00pm.

To contact online click the approriate link below:

general consumer query

query/complaint about an energy company

query/complaint about a postal service

Alternatively write to:

Citizens Advice consumer service
Post Point 24
Town Hall
Walliscote Grove Road
Weston super Mare
North Somerset
BS23 1UJ

CONSUMER PROTECTION LEGLISLATION
As a consumer of goods and services in the UK you are protected by a set of laws that aim to ensure fair trading. But because of the many varied ways of purchasing goods and services including the internet, market trading, discount warehouses and car boot sales, you may not be certain of your rights. More ...
REGULATORY AND ADVISORY BODIES
The Trading Standards Institute and The Competition and Marketing Authority are the regulatory bodies that enforce consumer protection and regulation. Individual advice to consumer queries and complaints are handled by The Citizens Advice Consumer Service. The Financial Conduct Authority is responsible for the regulation of consumer credit firms. More ...
UNFAIR TRADING PRACTICES & FRAUD
Unfair Trading Practices embrace various deceptive, fraudulent or unethical methods to obtain business including misrepresentation, false advertising, coercive or aggressive selling, discrimination, identity theft and other acts that are declared unlawful by statute More ...
BUYING AND PAYMENT OPTIONS
If you buy goods or services on your credit card, you have extra protection if things go wrong compared with paying by cash or cheque. More ...
PROBLEMS WITH GOODS
When you buy goods it means you've entered into a contract with the seller of these goods and you are protected by law in the event that the goods you have purchased are "faulty". Problems can range from defective, unsafe, damaged in transit or you may just have changed your mind. More ...
PROBLEMS WITH SERVICES
Customer Protection laws also cover the purchase of services and cover the areas of poor quality services, negligence, excessive costs or delays and the trader going out of business. More ...
TAKING ACTION ON CONSUMER PROBLEMS
If you have a problem with an item or a service and you consider that your rights have been breached there are several options available to you depending on the nature of the problem including making a requesting a replacement or a refund, making a complaint and taking legal action. More ...
CONSUMER CREDIT ACT SECTION 75
If you use your credit card to buy something, such as goods or a holiday costing over £100 and up to £30,000, you’re covered by ‘section 75’ of the Consumer Credit Act. More ...
CHARGEBACK
Chargeback is an arrangement offered by your debit, prepaid or credit card provider that can get you a refund if something goes wrong with a purchase you made on your card. More ...
©2010 MY ADVICE GATEWAY. ALL RIGHTS RESERVED